Play88 Terms & Conditions – Platform Usage Guidelines for Malaysia

These Terms and Conditions ("Terms") govern your use of the play88 platform, including the website, mobile app and all related services. By registering an account, making a deposit or using any part of the play88 platform, you confirm that you have read, understood and agreed to be bound by these Terms.

Play88 reserves the right to update or amend these Terms at any time. Any amendments will take effect immediately upon publication on the platform. It is your responsibility to review these Terms periodically. Your continued use of the platform following the publication of any amendment constitutes your acceptance of the updated terms.

In the event of any conflict between the Malay version and any other language version (if applicable) of this document, the Malay version shall prevail and take precedence.

To be eligible to register and use play88's services, you must meet all of the following requirements:

• Aged 18 years of age or older on the date of registration and while using the platform.
• Must be a resident of Malaysia or accessing the platform from a jurisdiction where online betting is legally permitted.
• Have full legal capacity to enter into a binding agreement.
• There are no legal restrictions preventing you from participating in betting activities.
• Register in your own name and for your personal use only — not on behalf of any third party.

Each individual is only permitted to hold one (1) active account at play88 at all times. This means one account per person, per phone number, per email address, and per device. If the platform detects that you hold more than one account, all associated accounts may be suspended pending investigation, and any bonuses received through duplicate accounts will be voided.

When registering, you are required to provide accurate, complete, and up-to-date information, including:

• Full name as shown on your Malaysian national ID
• An active Malaysian mobile phone number
• A valid and accessible email address
• Exact date of birth

Play88 reserves the right to request identity verification documents (KYC — Know Your Customer) at any time, particularly before processing withdrawals that exceed certain thresholds. Documents that may be requested include a copy of your national ID, bank statement or proof of current address.

You are solely responsible for keeping your login credentials secure. play88 will not be liable for any losses arising from unauthorised access to your account where such access resulted from your own negligence in safeguarding your password.

Play88 supports a wide range of local Malaysian payment methods for the convenience of our members. All transactions are conducted in Malaysian Ringgit (MYR) only. The accepted payment methods are as follows:

• Touch 'n Go eWallet
• DuitNow (instant transfer)
• GrabPay
• Boost eWallet
• ShopeePay
• FPX — including Maybank2u and CIMB Clicks

Minimum deposit per transaction is RM20. There is no standard maximum deposit limit, though daily limits may apply depending on your account tier and chosen payment method.

Deposits are typically credited to your play88 account within 30 seconds to 5 minutes depending on the method used. If the credit has not been received after 30 minutes, please contact our customer support team with proof of the transaction.

Play88 members may withdraw funds from their account at any time, provided that all rollover requirements for any active bonuses have been fulfilled. Minimum Withdrawal per request is RM50.

Withdrawal processing times are as follows:

• eWallet (TnG, GrabPay, Boost, ShopeePay): 15 minutes to 1 hour
• DuitNow: 15 minutes to 2 hours
• FPX / Bank Transfer: 2 to 24 working hours

Withdrawals will be processed to the same payment method used for your most recent deposit, subject to play88's anti-money laundering (AML) policy. In certain cases, play88 may require additional verification before approving large withdrawals.

Play88 reserves the right to place a temporary hold on withdrawals pending investigation if suspicious activity is detected on an account or if KYC requirements have not yet been fulfilled. You will be notified promptly should this situation arise.

Play88 offers a variety of bonuses and promotions to members, including a welcome bonus for new members, reload deposit bonuses, weekly cashback, and a VIP Rewards programme. Each promotion has its own specific terms, which will be clearly stated on the relevant promotions page.

The general terms applicable to all play88 bonuses are as follows:

• Every bonus is subject to rollover requirements that must be met before a withdrawal is permitted.
• Only one bonus may be active at a time unless otherwise stated.
• Bonuses may not be combined unless a specific joint promotion is available.
• Play88 reserves the right to modify, withdraw, or cancel any promotion at any time without prior notice.
• Any attempt to abuse the bonus system — including opening multiple accounts, using automated software or coordinating with other players to exploit promotions — will result in the cancellation of all bonuses and potentially the closure of the account.

Programme play88 VIP Rewards has four tiers: Silver, Gold, Platinum, and Diamond. Upgrades are applied automatically based on your betting volume within the specified period. The benefits of each VIP tier, including cashback rates and higher withdrawal limits, are detailed on the VIP Rewards page.

All games on play88 — including slots, baccarat, blackjack, roulette, sic bo, dragon tiger, live dealer table games, and lottery — are operated in accordance with the specific rules of each game, which are available within the game interface. It is the member's responsibility to understand the rules of their chosen game before playing.

The outcome of all software-based games is determined by a Random Number Generator (RNG) system that has been certified by an independent auditing body. For live dealer games, outcomes are determined by the actions of a real dealer broadcast in real time.

In the event of a technical interruption during an active game:

• If a game round cannot be completed due to a technical issue on play88's end, your stake will be fully refunded to your account.
• If a disruption is caused by a connectivity issue on the player's end, play88 shall not be held liable for any losses incurred.
• Results that have been duly recorded in the system are final and cannot be appealed on the grounds of alleged technical failure alone without supporting evidence.

Play88 reserves the right to void or rectify any match or round that occurs as a result of a technical error, system fault, or any exceptional circumstance that affects the fairness of the game.

Play88's Sports Betting section covers a wide range of sporting events including football (Malaysia Super League, EPL, UCL, AFF Cup, and other international leagues), badminton, e-sports, and other popular sports. All displayed odds are in decimal format and are subject to change until a bet is confirmed.

Specific terms that apply to Sports Betting on play88:

• Confirmed bets cannot be cancelled unless the Cash Out feature is available and you use it before the match ends.
• Betting outcomes are determined based on the official match results as recognised by the relevant sports governing body.
• Should a match be postponed or cancelled and not resumed within 48 hours of the scheduled time, all related bets will be refunded to members.
• Play88 reserves the right to void or reject any bet suspected of being placed based on insider information or circumstances that compromise the fairness of a match.
• Minimum and maximum bet limits vary by match type and market. These limits are displayed on the bet slip prior to confirmation.

In the event of a discrepancy between the result displayed on the platform and the official result announced by the sports governing body, the official result from that governing body shall be adopted by play88.

Play88 reserves the right to suspend or close a member's account without prior notice in the following circumstances:

• Violation of any provision under these Terms & Conditions
• Fraud, money laundering or any suspected illegal activity
• Providing false or misleading information during registration or the KYC process
• Use of automated software, bots, or any technology that provides an unfair advantage
• Bonus abuse or attempts to exploit system vulnerabilities
• Duplicate accounts or registration on behalf of a third party

If your account is suspended for legitimate reasons unrelated to a breach, your account balance will be returned once the investigation is concluded. If the closure results from a violation of these Terms, play88 reserves the right to withhold all funds in the account, subject to the findings of the investigation and any legal action that may follow.

Members may also voluntarily close their account at any time by contacting play88 customer support. All eligible balances will be returned once all bonus rollover requirements have been met or the relevant bonuses have been cancelled.

Play88 takes problem gambling seriously. We believe that great entertainment should also be safe, and we are committed to supporting our members in maintaining healthy play habits. The following tools are available to all play88 members:

• Deposit Limit: Set a maximum daily, weekly, or monthly deposit amount.
• Loss Limit: Set a limit on the losses you are willing to absorb within a given period.
• Session Time Limit: Set a limit on how long you can play in a single session.
• Account Cool-Off: Take a break from the platform for 24 hours, a week, or a month.
• Self-Exclusion: Option to permanently exclude yourself from the platform.

If you are concerned about your own gambling habits or those of someone you know, please contact play88 customer support for guidance and appropriate resources. Further information is available on our Responsible Gaming page.

Play88 respects your privacy and is committed to protecting your personal information in accordance with applicable data protection laws in Malaysia. All data you provide to play88 — whether during registration, transactions, or communications — is processed in accordance with Privacy Policy which form part of these Terms.

In summary, play88:

• Collecting only the data necessary for platform operations and legal compliance
• All data protected with 256-bit SSL encryption
• We do not sell or transfer your personal data to third parties for marketing purposes
• Retaining data for the period required by law or for operational purposes
• Granting you the right to access, correct and request deletion of your personal data, subject to legal requirements

By using the play88 platform, you consent to the collection and processing of your data as described in our Privacy Policy.

All content on the play88 platform — including but not limited to logos, designs, graphics, text, software code, trade names and other visual elements — is the exclusive property of play88 or our licensors and is protected by applicable copyright, trademark and intellectual property laws.

You are granted a limited, non-exclusive, and non-transferable licence to access and use the play88 platform for personal and non-commercial purposes only. You are not permitted to:

• Copying, distributing, or reproducing any content from the platform without prior written consent from play88
• Using the play88 name, logo, or brand for any commercial purpose
• Reverse engineering any play88 software or systems
• Creating derivative works based on platform content without authorisation

To the extent permitted by applicable law, play88 and its staff shall not be liable for any indirect, consequential, special, or punitive losses arising from your use of the platform, including but not limited to:

• Financial losses resulting from betting or gaming outcomes
• Service disruptions resulting from platform maintenance or circumstances beyond our control
• Losses resulting from unauthorised access to your account caused by your own negligence
• Delays in deposit or withdrawal processing caused by third-party payment providers

Play88 will always strive to keep the platform running smoothly and securely; however, we cannot guarantee that the platform will be entirely free from interruptions or errors at all times. In the event of a service disruption caused by play88, our liability is limited to the value of the affected bets only.

Play88 reserves the right to amend, update, or replace any part of these Terms at any time. Amendments take effect immediately upon publication on the platform. For material changes, play88 will make reasonable efforts to notify you via email to the address registered on your account, or through a prominent notice on the platform.

It is your responsibility to review these Terms periodically. This page will always display the date of the most recent update. Your continued use of the platform following the publication of any amendments constitutes your acceptance of the revised terms.

These Terms are governed and interpreted in accordance with applicable law. Any dispute arising from or in connection with these Terms that cannot be resolved through negotiation will be referred to the appropriate dispute resolution mechanism.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.